Refund policy

SALM HOUSE® — Returns & Exchanges Policy

At SALM HOUSE®, every piece is created with intention, care, and purpose. We want you to feel confident in the pieces you choose and the meaning behind them.

Our returns and exchanges policy is designed to make the process clear and straightforward while respecting the care that goes into every order.

Final Sale

The following items are not eligible for return or exchange for reasons of personal preference:

  • Final Sale items

  • Gift cards and digital products

  • Promotional, discounted, or giveaway items

These exclusions do not limit any rights you may have under applicable consumer protection laws, including rights relating to defective, damaged, or incorrectly supplied items.

Returns for Personal Preference

We accept return requests within 14 days of delivery for personal preference, including fit, size, style, or a change of mind.

Approved returns for personal preference are eligible for store credit only, rather than a refund to the original payment method.

To qualify for a return, items must be:

  • Unworn and unwashed

  • In their original packaging, with original tags attached where applicable

  • Free of stains, odors, or signs of use or damage

Customers are responsible for return shipping costs for personal-preference returns.

Please contact us at contact@salmhouse.com before sending any item back. Our team will provide the return instructions and confirm whether your item is eligible.

Returns sent without prior approval may not be accepted.

Incorrect, Damaged, or Defective Items

We want every order to arrive in the condition you expect. If you receive an incorrect, damaged, or defective item, please contact us at contact@salmhouse.com before returning it.

To help us resolve the issue as quickly as possible, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the item and the problem

Once we review your request, we will determine the appropriate resolution, which may include a replacement, exchange, or refund, as applicable.

Customers will not be charged return shipping or a handling fee for an approved resolution where prohibited by applicable law or where we are responsible for the issue. Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.

Refunds

Refunds are not generally offered for personal-preference returns, which are handled through store credit.

Where a refund is approved, it will be issued to the original payment method unless otherwise required by law or agreed upon with the customer.

Approved refunds are generally processed within 7–15 business days after the returned item has been received, inspected, and the refund approved. The time it takes for the funds to appear in your account may vary depending on your payment provider or financial institution.

A $6 USD handling fee may apply to approved refunds where permitted by applicable law and disclosed as required. This fee will not apply to store-credit resolutions or exchanges. It will not be charged where doing so would violate applicable law or reduce a refund that must legally be issued in full.

Exchanges

Exchange requests may be submitted within 14 days of delivery, subject to item eligibility and availability.

  • Damaged, defective, or incorrect items: Exchanges are provided without return shipping charges where SALM HOUSE is responsible for the issue, subject to applicable law.

  • Size, fit, or personal preference: Customers are responsible for return shipping costs. Any replacement shipment arrangements will be confirmed by our support team.

  • Availability: Exchanges depend on the availability of the requested item. If an exchange is unavailable, we will discuss the available options with you.

Please contact contact@salmhouse.com before returning an item so our team can guide you through the exchange process.

How to Request a Return or Exchange

To begin a return or exchange request:

  1. Email contact@salmhouse.com within the applicable 14-day period.

  2. Include your order number and the reason for your request.

  3. Wait for our team to confirm eligibility and provide return instructions.

  4. Package the item securely and send it according to the instructions provided.

Please do not send returns to an address that has not been confirmed by our team.

Our Commitment

At SALM HOUSE®, we believe the things we wear can carry meaning beyond what we see. We are committed to creating a thoughtful experience from the moment you place your order to the moment it arrives.

If you have any questions about your order, return, or exchange, our team is here to help.

Contact us: contact@salmhouse.com
Website: https://salmhouse.com

Thank you for being part of the SALM HOUSE community.